Customer satisfaction is very important to us. The return conditions for products purchased through b11.com.tr are outlined below:
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Return Period: You can request a return within 7 days from the date of delivery. After 7 days, return requests will not be accepted.
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Product Condition: Returned products must be unused, in their original packaging, and with intact labels. If the product is used, damaged, or soiled, the return request will not be accepted.
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Return Process: To initiate a return, please contact us through our website. The return process will be handled via WhatsApp or our contact number.
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Return Shipping Cost: The cost of return shipping is the responsibility of the customer.
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Evaluation of Returned Products: Returned products will be inspected before the return process is initiated. Once the product meets the return conditions, a refund will be issued based on your original payment method.
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Exceptions: Personal use products, opened and used items, special orders, or products made upon customer request are not eligible for return.
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Exchanges: Product exchanges are not allowed. After the return process is completed, you can place a new order for the desired product.
If you have any questions or need assistance with a return, feel free to contact us through our contact number or WhatsApp.